Shipping policy

Every FACTQRY item is printed on demand in our workshop near Grasse, in the south of France.

In short

  • Ships within 48 business hours, up to 7 business days during busy periods.
  • France: pickup point €4.50, home delivery €8, express €13. Free from 2 items, except express.
  • Monaco and Andorra: home delivery €8, free from 2 items.
  • Belgium, Luxembourg, Netherlands, Spain, Portugal, Italy, Germany and Poland: pickup point €6 to €8, free from 3 items; home delivery €15, free from 5 items.
  • Other European Union countries and Switzerland: home delivery €15. United Kingdom: home delivery €20. Free from 5 items.
  • Free shipping is applied automatically at checkout.
  • Tracking by email as soon as your order ships.

1. Dispatch time: our commitment

Your order is prepared and shipped within 48 business hours after payment is confirmed, or after you approve your preview if the design is created from your photo.

During busy periods, this can take up to 7 business days. Beyond that, you can ask us to cancel your order.

2. Rates and delivery times

Delivery times are those announced by the carriers, in business days after dispatch.

France · free from 2 items, except Chronopost Express

  • Mondial Relay, pickup point or Locker: €4.50 · 3 to 4 days. You choose your pickup point at checkout.
  • Colissimo, home delivery: €8 · 2 days
  • Chronopost Express, home delivery: €13 · 1 day

Monaco and Andorra · free from 2 items

  • Colissimo, home delivery: €8 · 3 to 5 days

Belgium, Luxembourg, Netherlands, Spain, Portugal, Italy, Germany and Poland

  • Mondial Relay, pickup point or Locker · free from 3 items:
    • Belgium, Luxembourg, Netherlands: €6 · 3 to 8 days
    • Spain, Portugal, Italy: €7 · 5 to 8 days
    • Germany, Poland: €8 · 5 to 8 days
    You choose your pickup point right after payment, on the order confirmation page. If you don't choose one, we select the pickup point closest to your shipping address.
  • Colissimo, home delivery: €15 · 3 to 5 days · free from 5 items

Other European Union countries and Switzerland · free from 5 items

  • Colissimo, home delivery: €15 · 3 to 7 days depending on the country

United Kingdom · free from 5 items

  • Colissimo, home delivery: €20 · 3 to 8 days

Customs: Switzerland, the United Kingdom and Andorra are outside the European Union for customs purposes. Import duties and taxes may be charged on delivery.

We commit to the dispatch time; the delivery time then depends on the carrier.

3. Tracking

As soon as your order ships, you receive a confirmation email with your parcel tracking.

For pickup point delivery, add your phone number at checkout: it makes delivery easier.

4. Collecting from a pickup point

Your parcel waits for you at the pickup point or Locker for a limited time, shown in the carrier's arrival notice: 5 days in France, Belgium, Luxembourg and the Netherlands, 7 days in Italy, 8 days in Spain and Portugal, 72 hours in Poland (48 hours in some Lockers). This period cannot be extended.

After that, the parcel is returned to us. We can then ship it to you again, once new delivery costs have been paid.

5. Lost or damaged parcel

Lost: we open an investigation with the carrier. If the parcel is declared lost, we ship your order again at our expense.

Damaged: send us a photo; we will offer you an exchange or a refund (see our Return and Refund Policy, section 3).

Any questions? constant@factqry.com